Refund Policy

At Kissland Store, we are committed to providing fast and reliable game top-up services. Please read our refund policy carefully before making any purchases.

• Refunds are only issued if the top-up fails due to a technical error on our part.
• Orders with incorrect game IDs, usernames, server selections, or other user input errors are not eligible for refunds.
• Completed top-ups or successfully delivered products cannot be refunded.
• Refund requests must be submitted within 7 days of the original transaction and must include the Order ID and a clear explanation of the issue.
• Refunds will be processed through the original payment method.
• All refund requests are reviewed on a case-by-case basis. Kissland Store reserves the right to approve or reject any request.